HBO Max is a premium streaming app where users can watch films, web series, etc. Many users loved this app, but some of them are complaining that their HBO Mac start crashing on their Android device. If you are also HBO Max user and facing this issue then simply follow this tutorial.
Here, you will get all the best solutions to fix HBO Max keeps crashing on Android.
But before we move to the solutions section, you should first know why HBO keeps crashing on Android.
Why Does HBO Max Keep Crashing On Android Phone?
HBO Max crashes on your Android device due to many reasons, some of the major reasons are mentioned below.
- If the internet connection which you are using is not stable or slow then this can cause HBO Max not working issue.
- When the HBO Max and Android OS are not updated.
- If HBO Max is down in your locality.
- Cache data of HBO Max gets corrupted.
- Incompatibility issue between app and Android phone.
These are the major reasons behind the crashing or lagging of HBO Max on Android devices.
So, let’s learn the solutions to fix HBO Max crashing issue on Android.
Solution 1: Restart Your Phone
The first solution you need to follow is to restart your Android. This is one of the effective and easy ways to fix HBO Max app not working issue.
To restart your Android device, press and hold the Power key until you see the Power menu on the screen. After that, tap on Restart/Reboot option.
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Solution 2: Check Internet Connection
If the internet connection which you are using is not stable or slow then this can also cause content not available on HBO Max. You can check your internet connection by running YouToube on your Android, if it is showing content and they play without any problem then it means that your internet connection is not the culprit.
You can also search speed test in any web browser to check your internet speed.
Solution 3: Update HBO Max App
Updating the app is very important and if you don’t do this then it creates many issues on your app. Therefore, you should check if there is any new update is available or not. If you find any new update then immediately install it to fix HBO Max download error.
Here, follow the steps to update HBO Max app to fix HBO Max not opening issue.
Step 1: Open Google Play Store app on your phone.
Step 2: Then hit on your profile.
Step 3: Now, tap on My apps & games option.
Step 4: Then tap on Update section.
Step 5: Here, you need to find HBO Max app and tap on Update button to install the latest update.
Solution 4: Clear Cache And Clear Data Of HBO Max
Every app stores cache data so that it runs easily, but when it gets corrupted then it starts crashing the app. In this case, you need to clear the cache and data of the app to fix it.
So, follow the below steps to clear cache and data of HBO Max app to fix HBO Max not working issue.
Step 1: Open Settings then tap on Apps.
Step 2: Now, you will find a list of all apps.
Step 3: From there, tap on HBO Max app.
Step 4: Then tap on Storage option.
Step 5: Lastly, you need to hit on Clear Cache and Clear Data button.
Now, restart your phone and check HBO Max is still crashing or not.
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Solution 5: Uninstall And Reinstall HBO Max App
If clearing cache and data didn’t help then you uninstall and then reinstall the HBO Max app.
To uninstall the HBO Max, go to Settings > Apps. Tap on HBO Max app and then hit on Uninstall button.
Now, to install it again, you need to run Google Play Store app. Then enter the name of the name in the search box and hit on Install button.
Solution 6: Check Status Of HBO Max
If HBO Max is down then it can also cause HBO Max app keeps crashing issue. To check if it is down or not, you need to visit downdetector website in any web browser and then check if it is down or not. Here, you can check the status of the app according to your locality and with a map.
Solution 7: Re-Login To Your HBO Max Account
Another way to get rid of HBO Max stopped working issue on Android. Firstly, you need to sign out from HBO Max.
Here, know how to do this.
Step 1: Run HBO Max app on your phone and tap on your Profile.
Step 2: Then go to its Settings and scroll down.
Step 3: After this, tap on Sign Out button to stop your session.
Now, wait for a few minutes and then login back to your HBO Max account. Then, play any video in HBO Max and see if the crashing issue is solved or not.
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Solution 8: Update Your Android OS
If you have not installed the latest OS update for your Android device then it can also result in HBO Max keeps stopping issue. In order to fix it, you need to install the latest version of OS launched for your Android device.
For this, go to Settings > About Phone > System Update. Now, tap on Check For Updates button.
If there is any new update is available then it will show you the install button. And if there is not any new update is available then it will tell you that your device is running on latest OS.
Solution 9: Disable VPN
Virtual Private Networks (VPN) protect your online data from hackers and permit you to bypass restrictions set by your ISP. VPN masks your original IP address with a generated one and it filters the data going out from your phone to eliminate private details.
But, every VPNs do not work effectively and it can affect your network’s performance.
If HBO Max is crashing on your Android then check that your VPN is disabled before you open HBO Max.
You can also use other services like PureVPN as it keeps your network fast and protect you from hackers and other things which other VPNs don’t do.
Solution 10: Check Your Device Compatibility
If your HBO Max app is not compatible with your Android smartphone then your HBO Max keeps going out to Home Screen. So, if you found that your HBO Max app is not compatible with your Android phone then you need to seek for other devices like TV, computer, etc. to watch streaming of HBO Max.
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Solution 11: Factory Reset Your Android Phone
If none of the above solutions work then you can factory reset your Android phone in order to fix HBO Max keeps crashing issue. After factory reset your phone will go back to its default settings. And if any settings on your phone are preventing this app to work properly will be solved.
Note: Before you factory reset your phone make sure to create a backup of all important data as it will erase all saved data, settings and apps.
Now, learn how to factory reset your Android phone or tablet.
Step 1: Open Settings app on your phone.
Step 2: Then go to System and choose to Erase all data (factory reset).
Step 3: Select Reset Phone or Reset Tablet option.
Step 4: Now, confirm your choice by tapping on Erase Everything.
After this, your device will reboot. Now, set up your phone and install HBO Max from Google Play Store and check if it resolved crashing issue.
Solution 12: Contact HBO Max And Device Manufacturer
If a factory reset is also unable to fix the issue then lastly you need to visit Help Center to ask for help from HBO Max team. While reporting the problem don’t forget to mention your account details, model of your streaming device and movies or shows you are trying to watch so that they can provide the best solutions to fix the crashing issue.
You can also contact your device manufacturer and ask them to check if there is any problem from their end.
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People Also Ask
Question 1 – Does HBO Max work on Android?
Answer 1 – Yes, HBO Max works on Android.
Question 2 – How To Fix HBO Max Not Working On Firestick?
Answer 2 – You can easily fix HBO Max not working on Firestick by the following tips.
- Clearing the cache data of HBO Max.
- Checking outage of HBO Max.
- Force Stop HBO Max.
- Reset Wi-Fi network.
- Factory reset Firestick.
- Update Firetv/Firestick Firmware.
Question 3 – Why Is HBO Max Not Working On Your Computer?
Answer 3 – There are some reasons due to which HBO Max will not work on your computer. They are as follows.
- The browser which you are using is not supported.
- If your browser is supported but it is not updated.
- If your browser settings have not allowed for play.hbomax.com website.
- When third-party cookies are not enabled.
- Ad-blocking software is enabled on your computer.
Question 4 – Why Is HBO Max Not Working On Your TV?
Answer 4 – These are some of the reasons which can cause HBO Max not working on your TV. These include:
- TV is not compatible with the HBO Max app.
- Unstable or slow internet connection whether it is mobile data or Wi-Fi.
- HBO Max app is not updated.
Question 5 – Why Is HBO Max Not Working On Roku?
Answer 5 – There could be some reasons due to which your HBO Max not working on your Roku tv. The reasons include- incompatibility issues between your Roku tv and HBO Max app, using outdated Roku software, Roku device cache gets corrupted.
Question 6 – How Do You Fix “Content Not Available” In HBO Max?
Answer 6 – You can easily fix “Content not available” in HBO Max by using the following tips.
- Check your internet connection.
- HBO HBO Max server outage.
- Re-login to your HBO account.
- Clear cache and data of HBO Max.
- Update HBO Max app.
- Uninstall and re-install HBO Max.
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Question 7 – How To Fix “Oops! Something Went Wrong” On HBO Max?
Answer 7 – There are some fixes that you can try to fix “Oops! Something went wrong” on HBO Max.
The solutions are as follows.
- Check HBO Max server.
- Disable VPN.
- Log out and then log in to your HBO Max account.
- Check your internet connection.
- Clear HBO Max cache and data.
- Re-install HBO Max app.
Question 8 – What Do You Do When HBO Max Not Working On Samsung Smart TV?
Answer 8 – When HBO Max stops working on your Samsung Smart tv then you can do the following things.
- Restart your router.
- Power cycle your TV.
- Cold boot your Samsung tv.
- Free up some storage space on your Samsung tv.
- Uninstall and then re-install HBO Max app on your Samsung Smart tv.
Question 9 – How Do I Fix “Cannot Play Title” Error On HBO Max?
Answer 9 – If you are facing “Cannot Play Title” error on HBO Max app then you can follow some tips.
Some of the tips are mentioned below.
- Restart your device.
- Check your internet connection.
- Check HBO Max is down.
- Turn Off VPN.
- Ensure that your device is supported.
- Re-login to your HBO Max account.
Question 10 – Why Does My HBO Max Take So Long To Load?
Answer 10 – Basically, HBO Max is not loading problem caused by an issue with the servers or a slow internet connection. Other reasons responsible for it are – corrupted cache files, outdated software, your device is not compatible with HBO Max.
We hope that the solutions we mentioned in this article will assist you to fix HBO Max keeps crashing issue on Android. And now you can enjoy movies, shows, and web series on HBO Max on your Android device.
If you found this guide helpful and useful, then do not forget to share it.
Jasper Madison is a passionate technical writer with more than 9 years of experience. She has a keen interest in Android and iOS and everything surrounding it. She is a technology enthusiast and fascinated with technology since her childhood days.