Learn Easy And Effective Solutions On How To Fix Voicemail Won’t Play On iPhone!
Overview: Is your voicemail is not playing on your iPhone? You are in a problematic situation as you are afraid that you can miss the important voicemail. Don’t Panic! In this tutorial, I am going to share some effective solutions to fix voicemail won’t play on iPhone.
Let us start with a practical scenario, reported by an iPhone user.
Practical Scenario: An iPhone 6s User Is Facing Voicemail Won’t Play Issue
I have an iPhone 6s. I can see the transcription of the message but it’s not accurate enough for me to understand what’s being said. According to the literature, the message is supposed to play while I’m reading the message. The icon changes to indicate that the message is being played but the pointer indicating how much of the message has been played does not move from left to right, the number of remaining seconds doesn’t decrease and the message doesn’t play.
iPhone 6s, iOS 10.1.1
Source: Apple Support Community
This is just one example like this there are many users who are also going through this problem. So, let us know the reasons why this happens.
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Why iPhone Voicemails Not Playing?
There are mainly two reasons due to which your voicemail is not playing on your iPhone.
- If your Phone application your iPhone is not working well.
- If the wireless carrier which you are using on your iPhone is not downloading voicemail.
Now that we know the reasons, let’s see the solutions on how to fix Voice won’t play on iPhone.
Solution 1: Check You Have Set Visual Voicemail
Before you proceed to any other solution, first ensure that you have Visual Voicemail set up on your iPhone. Open Phone app > Voicemail. If you find “To retrieve a voicemail first set a password and greeting” on the screen and “Set Up Now” button then it means Visual Voicemail has not been set up on your iPhone.
To set up it, tap on Set Up Now button. You will be asked to enter and confirm a voicemail password. After that, you can select the default voicemail greeting or record your own. Tap on Custom, if you wish to record your own custom greeting. When you have entered created your password and selected your greeting, you will be able to receive voicemail and see then on your Phone app.
Note: To confirm it is set or not, dial and call your own phone number on Phone app’s keyboard. Or you can call on your phone using other smartphones.
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Solution 2: Restart Your iPhone
Restarting your smartphone will help to fix bugs on your iPhone that are creating problems in playing of voicemail.
Follow the below steps to restart your iPhone.
Step 1: Press and hold the Power (Sleep/Wake) button unless you see the Slide to Power off slider on your phone’s screen.
Step 2: Now, swipe the red power icon from left to right to switch off your iPhone.
Step 3: After a few seconds, press and hold the Power button again unless the Apple logo appears on the screen.
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Solution 3: Close And Re-Open Phone App
You can also fix voicemail won’t work on iPhone by closing and re-opening the Phone app.
Here, follow the steps to do the same.
Step 1: Double press the Home button.
Step 2: Doing this will open the App Switcher that will show you all the opened app on your iPhone.
Step 3: Swipe your Phone app by using your finger to close it.
You can check it when you don’t see the Phone app in the App Switcher.
Solution 4: Reset Network Settings
You can also reset the network settings of your iPhone to fix voicemail not playing on iPhone.
Follow the below steps to reset the network settings.
Step 1: On your iPhone, tap on your “Settings” app.
Step 2: Then tap on “General”.
Step 3: After that select “Reset”.
Step 4: Next, tap on “Reset Network Settings”.
Step 5: Enter your passcode.
Step 6: Once your device restarts, the reset process is completed.
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Solution 5: Save The Voicemail To Voice Memos App/Notes App
Some of your voicemail doesn’t play directly from the Phone app. In this case, you can save the voicemail to the Notes app or the Voice Memos app. Then you can play the voicemail there.
Solution 6: Check And Update Your Carrier Settings
You can check the update for your carrier settings and if you find an update then update it. This can also fix voicemail not working on your iPhone.
To update your carrier settings, go to Settings > General > About. If there is any new update then you will find the install button.
Solution 7: Confirm The Voicemail Password Is Correct
If the voicemail password was changed then it can also cause in listening to voicemail on your iPhone.
You can check and change your iPhone Voicemail password by using the Settings app Phone section.
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Solution 8: Update Your iPhone
If your iPhone is not updated to its latest iOS version then it can also create a problem in playing your voicemail.
So, to fix this, you need to check for a new iOS update, and if any new update is found then update it.
To update your iPhone to its latest version, go to Settings > General > Software Update.
You can also enable the automatic update by going to Settings > General > Software Update > Automatic Updates.
Solution 9: Contact Your Wireless Carrier
If there is some problem with your cellular network then this is the culprit.
If you are experiencing this type of problem then you can contact the wireless carrier.
Here are the support numbers of major wireless carriers.
- AT&T: 1-(800)-331-0500
- Sprint: 1-(888)-211-4727
- T-Mobile: 1-(877)-746-0909
- Verizon: 1-(800)-922-0204
Solution 10: Call Voicemail Directly
If the above solutions are not fixing the problem them you can check your voicemail messages by calling voicemail.
Here, follow the steps to do the same.
Step 1: On your iPhone, open the Phone app.
Step 2: Then, tap Keypad.
Step 3: Now, press and hold on to the 1. Doing this will call voicemail. And here, you can check the voicemails.
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Solution 11: Visit The Apple Service Centre
If still, you are unable to play voicemail messages on your iPhone then, lastly, you should visit the Apple service center. Tell them about your problem and they fix it.
So, if your voicemail won’t play on iPhone then you can use these 11 solutions to fix it. When all the solutions get failed then you can visit the Apple service center.
Jasper Madison is a passionate technical writer with more than 9 years of experience. She has a keen interest in Android and iOS and everything surrounding it. She is a technology enthusiast and fascinated with technology since her childhood days.