Fix iPhone Stuck on “support.apple.com/iphone/restore”

If you have an iPhone that’s stuck on the “support.apple.com/iphone/restore” screen, it can be frustrating and worrisome.

This screen typically appears when you’re trying to restore or update your device using iTunes, and it indicates that there’s an issue with the restore/update process. This error can also be called as iPhone stuck at recovery mode.

You will see on your device screen with an USB cable pointing towards the iTunes logo or a computer icon and the error message appears at the top of the screen.

Fortunately, there are several steps you can take to troubleshoot the issue and get your iPhone back up and running.

In this article, we’ll explore the common causes of this problem and walk you through some potential solutions.

So, let’s start with the causes!

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What Causes an iPhone to Get Stuck on Support.apple.com/iphone/restore?

There could be several reasons why your iPhone may get stuck on the support.apple.com/iphone/restore screen. Here are a few of the most common:

Software Issues: If there’s a problem with the iOS software on your device, it can cause the restore process to fail and your iPhone to get stuck.
Hardware Issues: If there’s a problem with the hardware on your device, such as a damaged charging port or a faulty battery, it can prevent the restore process from completing successfully.
Internet Connection Issues: In order to restore your iPhone using iTunes, you need a stable internet connection. If your internet connection is weak or unstable, it can cause the restore process to fail.
Outdated iTunes Version: If you’re using an outdated version of iTunes, it may not be compatible with the iOS version on your iPhone. This can cause the restore process to fail and your iPhone to get stuck on the support.apple.com/iphone/restore screen.
Jailbreaking: If you’ve jailbroken your iPhone and installed custom software, it can interfere with the restore process and cause your device to get stuck.

So, those were some common causes behind this issue.

Anyway, let’s dive into the possible solutions that will help you to fix iPhone stuck at restore screen.

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How To Fix an iPhone Stuck on “support.apple.com/iphone/restore” Screen

If your iPhone is stuck on the support.apple.com/iphone/restore screen, there are several steps you can take to troubleshoot the issue. Here are some potential solutions to try.

Note: Below mentioned is applicable for all iPhone models such as old model iPhone 5/5s to latest models.

#1: Try iOS Repair To Fix ‘support.apple.com/iphone/restore’ [100% Success Rate]

You can try iOS Repair tool to fix ‘support.apple.com/iphone/restore’ error as it normally caused by the software issues. Hence, we highly recommend you to try iOS repair software as it has unique feature that can easily fix this problem.

You can easily get rid of ‘support.apple.com/iphone/restore’ screen in just one-click for free.
It has standard mode that can fix almost all types of iOS software related issues without any data loss.
All iOS related problems can be fixed with 100% success rate.
Support all iPhone models with latest iOS version.

Below follow the steps to get out of iPhone stuck at of ‘support.apple.com/iphone/restore’ screen using iOS Repair tool.

There are two methods.

Method 1: Solve ‘support.apple.com/iphone/restore’ screen in One-Click For Free

Step 1: Download and Install iOS Repair on your computer. Launch the tool and click on Enter/Exit Recovery Mode option.

Step 2: Connect your device to your computer. After that hit on “Next” button and continue.

Step 3: Then click on “Exit Recovery Mode” button. You can see the picture below.

Step 4: Once the repairing task gets over, your device will restart and become normal.

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Method 2: Try “Standard Mode” of iOS Repair Tool To Fix ‘support.apple.com/iphone/restore’ Error

What is your error is more extreme and the tool feature of ‘Enter/Exit Recovery Mode’ was not able to fix the issue, then in such situation, you can try Standard Mode.

Standard Mode is the main feature of the software, however this is not free, but this will help you get rid of the problem without losing any data.

Here follow the steps:

Step 1: Connect your iOS Device To Your Computer

Launch iOS Repair Tool and click on Standard Mode then you will find the window as shown in the picture below. After that, you need to connect your iOS device to your computer using a USB cable and click on “Next” button.

Note: If your iOS device is in normal mode and running on iOS 12 or newer versions then the software will not detect your device if it is locked. So please unlock it before you click on “Next” button.

After clicking the Next button,

If your device is recognized then you will go to the next step.
If not, then it will ask you to boot your device in Recovery/DFU Mode by following the instructions on the screen. And when you successfully entered DFU/Recovery Mode then the software will take you to the next step.

Follow the instructions provided in the picture below to enter your device in DFU Mode.

Follow the instructions provided on the picture below to enter your device in Recovery Mode.

Step 2: Download Appropriate Firmware

The software will automatically recognize your device model and all the available versions will be shown on the screen. Select the right version from there and then hit on “Download” button.

Note: If you want to downgrade your iOS or TV OS version then see if the tool is giving the older version or not. If the older version is available then select it and continue. Or if not, then you can’t downgrade your device.

When you completed downloading the correct firmware then the program will automatically verify the firmware before fixing your device.

Step 3: Fix iOS Issues

After completing all the above steps now you can fix the iOS device. Make sure your iOS device and firmware are correct. After confirming all these details you need to click on “Start” button. The process of fixing the device will not be affected if the downloaded firmware is older than your device OS. But if it fails then try the latest version as there may be some compatibility issues.

After that, the software will start fixing your device by itself. While the process is going on, make sure you don’t use your device and disconnect it because it may brick your device.

The whole process will not take more time. Once your device gets fixed, you can see your device is restarting normally or not.

If the steps fail then you can again try the same steps or you can try Advanced Mode to fix your device.

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#2: Check Your Internet Connection

Make sure you have a stable internet connection and that your device is connected to Wi-Fi. If you’re using a cellular data connection, try switching to Wi-Fi to see if that resolves the issue.

#3: Update iTunes On Computer

In some circumstances, this issue arises due to using older version of iTunes running on computer while restoring, updating or downgrading iPhone via iTunes.

Make sure you’re using the latest version of iTunes.

On Mac running macOS Catalina or later

Open the App Store on your Mac.
Click on your profile picture in the bottom left corner of the App Store window.
Scroll down and click on “Updates“.
If an update for iTunes is available, you will see it listed here. Click the “Update” button next to iTunes to begin the update process.

On Mac running macOS Mojave or earlier

Open the App Store on your Mac.
Click on the “Updates” tab in the top left corner of the App Store window.
If an update for iTunes is available, you will see it listed here. Click the “Update” button next to iTunes to begin the update process.

On Windows PC

To check for updates, open iTunes and click on “Help” > “Check for Updates.”

After updating the iTunes, try with the steps again that you were doing before the support.apple.com/iphone/restore error occurred.

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#4: Force Restart Your iPhone

Force can fix almost 30% – 40% of iOS issues, particularly when your iPhone gets stuck or frozen.

Below follow the steps to force restart different models.

Force restart iPhone 6 or earlier models:

Press and hold both the Home button (the circular button located below the screen) and the Sleep/Wake button (the button located on the top or side of the phone, depending on the model) at the same time.
Keep holding both buttons down until the screen goes black and the Apple logo appears on the screen.
Release both buttons at this point and wait for the device to restart.

Force restart iPhone 7/7 Plus:

Press and hold the Sleep/Wake button (the button located on the right side of the phone) and the Volume Down button (the button located on the left side of the phone) at the same time.
Keep holding both buttons down until the screen goes black and the Apple logo appears on the screen.
Release both buttons at this point and wait for the device to restart.

Force restart iPhone 8 or later models:

Press and quickly release the Volume Up button (located on the left side of the phone).
Press and quickly release the Volume Down button (located on the left side of the phone).
Press and hold the Sleep/Wake button (located on the right side of the phone) until the screen goes black.
Keep holding the Sleep/Wake button until the Apple logo appears on the screen.
Release the Sleep/Wake button and wait for the device to restart.
To force restart your iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears on the screen.

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#6: Update iOS Of Your iPhone Via iTunes

This is another solution that can help to troubleshoot the issue of iPhone stuck at “support.apple.com/iphone/restore issue” screen error.

Since your iPhone is already stuck in recovery mode, you need to simply connect your iPhone to computer and update it via iTunes.

First connect your iPhone to computer.
Launch iTunes.
iTunes should automatically detect it and prompt you to restore or upadte it.
Simply click on “Update” option.
Follow the on-screen instructions to restore your device.

If you’re still having trouble updating your iPhone, try using a different computer with iTunes installed.

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#7: Use DFU Mode To Restore Your iPhone [Complete Data Loss]

DFU (Device Firmware Update) mode is a special mode that allows you to restore your iPhone to its factory settings without the risk of any errors.

This another advance way to fix iPhone issue of ‘support.apple.com/iphone/restore’ by entering DFU mode to restore your device.

Here’s how to enter DFU mode:

Step 1: On your Windows PC open iTunes and if you are Mac user (for macOS Catalina and above) open Finder.

Step 2: Connect your iPhone to computer via USB cable.

Step 3: Now, put your iPhone into DFU Mode:

For iPhone 6 or earlier model:

Press and hold the Sleep/Wake button (the button located on the top or side of the phone, depending on the model) and the Home button (the circular button located below the screen) at the same time.
After 8 seconds, release the Sleep/Wake button while continuing to hold the Home button.
Keep holding the Home button until you see a message on your computer that says “iTunes has detected an iPhone in recovery mode.”
Your iPhone’s screen will be black if you have successfully entered DFU mode.

For iPhone 7/7 Plus:

The steps are almost same as iPhone 6. Here you have you have to press Volume Down button, in place of Home button.

For iPhone 8 or later:

Press and quickly release the Volume Up button (located on the left side of the phone).
Press and quickly release the Volume Down button (located on the left side of the phone).
Press and hold the Sleep/Wake button (located on the right side of the phone) until the screen goes black.
Keep holding the Sleep/Wake button, and then press and hold the Volume Down button at the same time.
After 5 seconds, release the Sleep/Wake button but continue holding the Volume Down button.
Keep holding the Volume Down button until you see a message on your computer that says “iTunes has detected an iPhone in recovery mode.“
Your iPhone’s screen will be black if you have successfully entered DFU mode.

Step 4: Once your device is in DFU mode. Click on Restore option and confirm your actions.

Wait for the process to get complete. Once completed you can set-up your device from scratch.

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#8: Contact Apple Support

If none of the above solutions work, it may be time to contact Apple Support for further assistance. They may be able to provide additional troubleshooting.

Explain them in brief the entire situation, when and how you get the support.apple.com/iphone/restore problem, then will guide you to get back your device in normal mode.

Bottom Line

In conclusion, an iPhone stuck on the support.apple.com/iphone/restore screen can be a frustrating problem, but there are solutions you can try.

You can try the solutions mentioned in the article. However, we would recommend you try iOS Repair Tool to fix the problem as it fixes without any data loss and in less time.

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Jasper Madison

Jasper Madison

Jasper Madison is a passionate technical writer with more than 9 years of experience. She has a keen interest in Android and iOS and everything surrounding it. She is a technology enthusiast and fascinated with technology since her childhood days.

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