Are you facing a “Page not available” on TikTok error?
Here is the full message “Page not available” and “Sorry about that! Please try again later”.
Once, this error occurs then you will see a robot icon.
Usually, this error occurs on the web version of TikTok on the Laptop/PC.
However, some users also face such an issue on their smartphones.
So, we decided to provide fixes for both laptop/PC and smartphone. You can follow the solution by your preference.
Here is the complete guide on how to fix “Page not available” and “Sorry about that! Please try again later” error on TikTok.
Let’s check out the causes first.
Cause: Why Is My TikTok Saying Page Not Available?
1. Server Is Down – Usually, this error pop-ups when the TikTok server is down, in such a case, you cannot access it for a while until the server starts working.
2. Internet Connection Issues – Slow and steady network issues can also cause such errors.
3. Account Temporarily Disabled – If you have violated the terms of conditions of the app, then it’s very possible your account will get disabled. If it’s the case with you, then it may show you the page not available error.
4. Account Banned – This error can also appear when your account gets banned. You will be restricted to see content and a suspension reason will also be sent to you.
5. You Were Blocked By The User – If you want to visit a specific person and the page unavailable error appeared, then it might be the user has blocked you. In such a case, you will not be able to see their content.
These are the common causes behind this issue. Now, let’s check the fixes.
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How To Solve “Page Not Available” Error On TikTok
Note: These solutions can work on both mobile phones and PC/Laptops. Follow the solutions according to your preference.
#1. Check Your Network
As you can notice, when a page or app took so long to load, it usually happens due to your slow network.
Since, if the page or app loads for so long, then a robot icon will appear saying “Page not available”, try again later.
Use a fast connection when loading, you can check your network speed by running a Speed Test.
#2. Try Using a Different Browser
If your browser shows the same issue, you can try using a different browser.
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#3. Check TikTok Server Status
Most likely the TikTok server is down which is why it’s not loading; you can check the server status from the Downdetector website.
If a spike appears in the graph, then it indicates the server is now down. Wait for 24 to 48 hours, until it gets to normal.
#4. Re-Login To Your Account
You can also try to re-login to your account after some time because it can be possible that bugs and glitches are malfunctioning with your account.
It can solve so many different issues also, once you are done, then check if the issue is gone or not.
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#5. Try Using VPN
Well, if you are accessing TikTok from somewhere where it’s banned, then you may not access it without a VPN.
In some countries, TikTok is completely banned, but you can use it by turning on VPN, it can alter your IP address and may be able to use it.
How To Fix TikTok Page Not Available Error On PC/Laptop
Note: These Solutions only work for PC and laptops. Follow the mentioned below methods.
#1. Try Clearing Cookies And Other Site Data
Corrupted cache and cookies can cause such issues. So, try clearing it by following the below-mentioned steps.
Note: There are different steps mentioned below according to the browser, follow the steps according to your browser.
For Google Chrome:
Step 1 – Navigate to Chrome and press Ctrl + H.
Step 2 – Then, select Clear browsing data from the left panel.
Step 3 – Now, only select “Cookies and other site data” and “Cached images and files”, then click Clear data.
For Microsoft Edge:
Step 1 – Go to Edge > Three Dots > Settings.
Step 2 – Now, click “Privacy, search and services”, then click Choose what to clear button.
Step 3 – Now, select “Cookies and other site data” and “Cached images and files” and unmarked the others.
Step 4 – Lastly, click on the Clear now option.
Note: Steps may vary on the browser version.
For Mozilla Firefox:
Step 1 – Head to Firefox > Menu > Settings.
Step 2 – Then, go to Privacy & Security and click Cookies and Site data.
Step 3 – At last, click Clear.
Once done, close tiktok.com and try opening it again, and log in to your account.
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#2. Download TikTok From Microsoft Store
Another fix, try downloading and using TikTok from the Microsoft store. Doing this will fix the issue and the error message won’t appear anymore.
Here follow the steps to do so.
Step 1 – Head to Microsoft Store App by following this Link – https://apps.microsoft.com/store/detail/tiktok/9NH2GPH4JZS4.
Step 2 – Now, click on “Get in Store app” in order to download.
Step 3 – After that, click on the Open option, then simply log in to your TikTok account and use the app, as you do before.
How To Troubleshoot When “Page Not Available” On TikTok On Smartphones
#1. Restart Your Phone & App
Sometimes, a normal app and phone restart can fix minor bugs & glitches. If any bugs and glitches cause the problem, then it will get fixed.
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#2. Clear App Cache & Data
A corrupted cache can cause several problems with the app, if the existing cache gets corrupted, then you may get this page not available error.
Clear the cache and data of the app by following the mentioned steps.
Step 1 – Press and hold the TikTok app Icon until a pop-up appears, select App Info from the pop-up.
Step 2 – Then, tap on Storage usage, then tap Clear cache.
#3. Update The App
It might be you are using an older version of TikTok, that’s why it taking a while to load the app and it’s causing such an error.
However, updating the app to the latest version can troubleshoot the problem.
Step 1 – Open Google Play Store or App Store and search for TikTok.
Step 2 – Then, tap on Update option.
After that, check if the issue is resolved or not.
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Fix TikTok Page Not Available Error By contacting TikTok Support
If none of the solutions work for you, then contacting the support team is the best way to counter such an issue.
Contact by following these steps.
Step 1 – Go To TikTok Share Your Feedback Page.
Step 2 – There you need to enter your details such as Email address, Username, and choose a topic.
Step 3 – After that, you need to explain your issue. Describe your issue in at least 50 characters.
Step 4 – Lastly, agree to the terms and select Submit. You can even upload a screenshot of the problem; it will help them to understand better.
Once done, wait for their reply until then.
You can also report the issue from your app. Head to TikTok > Profile > Menu > Settings and privacy > Report a problem.
Here we end this guide on how to fix “Page Not Available Sorry about that! Please try again later” on TikTok.
I hope the provided solutions helped you. We suggest, try checking the server status before doing the fixes because many of the times it was caused by server down problems.
If the server isn’t down, then you can try the above-mentioned fixes to solve it.
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Jasper Madison is a passionate technical writer with more than 9 years of experience. She has a keen interest in Android and iOS and everything surrounding it. She is a technology enthusiast and fascinated with technology since her childhood days.