There are many Android and iOS users who use Snapchat app for taking pictures and chatting. Snapchat users loved the camera filters and they use these filters to take various snaps.
However, some Snapchat users are complaining that their Snapchat camera is not working on their devices. If you are also going through this issue then read this tutorial. Here, I have disused different solutions on how to fix Snapchat camera not working on Android and iPhone.
Before we move further let us first check out some practical scenarios below then we will see the reasons that cause Snapchat camera issues on Android and iPhone.
Practical Scenario 1: A Users Is Asking Solutions To Snapchat Camera Not Working
my snapchat hasn’t been working for 2 days now, when i take a picture of myself or something else it goes black. i did delete it and re-installed it didn’t work i even turned off and on that didn’t work either. does anyone have any ideas how to fix it?
Original Post Is Taken From: Android Central Forums
Practical Scenario 2: A User Want to Know To Reason For The Snapchat Camera Not Working
Original Post Is Taken From: Apple Support Community
Now, we will know the reasons why is your Snapchat camera is not working on Android and iPhone.
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Reasons For Snapchat Camera Not Working Issue On Android And iPhone
There are lots of causes that are responsible for your Snapchat camera not working. Some of them are mentioned below.
- If too many applications are opened for a long time then it can slow app or phone’s performance which can cause this issue.
- Due to some technical problem from Snapchat itself.
- When you have not updated the Snapchat app.
- If you are using an older version of Android OS and iOS.
- Slow or unstable internet connection.
- If your device gets too old.
- Your device’s camera settings are not set properly.
So, these are some scenarios that can lead to issues in the working of Snapchat camera.
Now, it’s time to learn the solutions to fix Snapchat camera not working issue on Android and iPhone.
Solution 1: Restart Your Smartphone
You all are aware of restarting the smartphone fixes many Android issues. So, you can also apply this to fix Snapchat camera not working black screen.
Here, follow the steps to restart your phone.
Steps To Restart Android:
Step 1: Press and hold the Power button until you see the Power menu on the screen.
Step 2: Now, from there, tap on Power Off option.
Step 3: Once your phone gets powered off, wait for a few minutes and then turn on it by pressing the Power button.
Steps To Restart iPhone:
Step 1: Press and let go Volume Up button.
Step 2: Press and let go of the Volume Down button.
Step 3: Press and hold the Side button until you see the Apple logo on the screen.
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Solution 2: Restart Your Snapchat App
You can close and then reopen the Snapchat camera on your Android and iPhone to fix your Snapchat camera. This is a simple solution but it has helped many users to fix this issue.
Solution 3: Check Your Internet Connection
You should also check your internet connection (mobile data or Wi-Fi) which you are using while using the Snapchat app. To check this you can just browser anything on the internet and if it works fine then your internet connection is responsible for this problem.
Solution 4: Check If Snapchat Is Down
You can check if there is any problem with the Snapchat app itself and many users are also facing this issue at the same time. You can check it on social media if it is trending or you can use the downdetector site on any web browser.
Solution 5: Update Your Snapchat App
Snapchat brings its updates from time to time to make it better for its users. If you have not updated your Snapchat app then update it using Google Play Store if you are an Android user or use Apple Store if you are an iPhone user.
Solution 6: Check Your Device Settings
If you have not given permission to your Snapchat to access your camera then it can also cause Snapchat camera not working issue. So, check it, and if it is off then enable it to solve the problem.
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Solution 7: Update Your Device
If you have not installed the latest version of Android OS and iOS then it can also cause Snapchat crashing issue. If this is the case then you should check for update and if you find any new updates then just download and install it.
Note: Before you update your device make sure to back up your device’s data as you will not have any chance to lose them.
Here, follow the below steps to update the smartphone.
Steps To Update Android Phone:
Step 1: Open Settings on your Android device.
Step 2: After this, tap on About Phone.
Step 3: Tap Check for update.
Step 4: If there is a new update available then you can see an Update button. Just tap on it to install the latest update.
Steps To Update iPhone:
Step 1: Connect your iPhone with a stable Wi-Fi connection or mobile data.
Step 2: Go to Settings > General.
Step 3: Next, tap on Software Update.
Step 4: Now, you will find Install Now or Download and Install button. Just tap on it to download the update. If asked, enter your passcode.
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Solution 8: Uninstall And Again Install Snapchat App
Another way to fix Snapchat camera stop working issue is by uninstalling and reinstalling the Snapchat app. So, just uninstall the Snapchat app from your Android or iPhone and after that install it again from Google Play Store or Apple Store.
Solution 9: Force Close Snapchat App
You can also force close the Snapchat app to fix Snapchat camera that won’t work on Android and iPhone.
Solution 10: Clear Cache And Data Of Snapchat
Clear cache and data of the Snapchat app also help you fix this problem.
Below, learn how to clear cache and data of Snapchat app to fix the issue on Android.
Step 1: Go to Settings > Apps & notifications.
Step 2: Then find the Snapchat app and tap on it on open.
Step 3: Next, tap on Storage.
Step 4: Here, you will get Clear Cache and Clear Data button just hit on it.
There is no any fixed method to clear the cache of the third-party apps on an iPhone.
Alternatively, you can clear cache via App settings:
- Open Snapchat and tap on the Profile icon.
- Then tap on gear icon (settings icon)
- Next, scroll down and under Account Actions, tap on Clear Cache.
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Solution 11: Reset App Preferences
Resetting app preferences can also help you to fix Snapchat camera quality. This will not delete any app data so you don’t need to worry.
Here, follow the below steps to reset app preferences on Android phones.
Step 1: Go to Settings > Apps & notifications.
Step 2: Tap on Show all apps.
Step 3: Next, hit on 3 vertical dots.
Step 4: Choose Reset app preferences from the dropdown options.
Solution 12: Disable Snapchat Filters
You can also try to disable filters in your Snapchat app to check if this solves the issue.
Here, follow the below steps to do so.
Step 1: Open Snapchat app and tap on your profile.
Step 2: Then tap on its Settings icon.
Step 3: Now, scroll down and hit on Manage under Additional Services.
Step 4: Now, uncheck the Filter box.
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Solution 13: Log Out From Your Snapchat App
Logging out from Snapchat app also helps to fix Snapchat camera looks zoomed in on Android and iPhone.
Follow the below steps to do so.
Step 1: Go to Snapchat’s camera homepage.
Step 2: Next, tap on your profile icon.
Step 3: Then tap on Gear (Settings) icon.
Step 4: Now, scroll down and tap on Log Out option under Account Actions.
Step 5: After that, you will receive a confirmation message, tap on Log out button again to confirm your action.
Solution 14: Factory Reset Your Device
Last but not least method to fix Snapchat camera issue is by doing a factory reset.
Note: Before doing a factory reset, backup all important data because this will delete entire data from your device.
Now, follow the below steps to factory reset your smartphone to fix the Snapchat issue.
Steps To Factory Reset Android Phone:
Step 1: Go to Settings > System.
Step 2: After this, tap on Reset Options.
Step 3: Now, tap on Erase all data (factory reset).
Steps To Factory Reset iPhone:
Step 1: Go to Settings> General.
Step 2: Tap Reset> Erase All Content and Settings.
Step 3: Tap Erase iPhone.
We hope that the above solutions were helpful to fix Snapchat camera not working on Android and iPhone. Try the solution one by one according to your comfort.
But if all the solutions get failed to fix the issue then lastly you should contact your Android and Apple manufacturer as there is some problem with your device. You can check this problem by signing to Snapchat on another smartphone. If it works fine on that phone then you must contact your Android and Apple manufacturer.
Jasper Madison is a passionate technical writer with more than 9 years of experience. She has a keen interest in Android and iOS and everything surrounding it. She is a technology enthusiast and fascinated with technology since her childhood days.